Terms of Service

Effective: October 13, 2026

Who These Terms Are Between

These Terms are an agreement between you (the practice or clinician using Alcove) and Alfaaz, LLC d/b/a Alcove ("Alcove", "we", "us"). They cover the Alcove Chrome extension (the "Extension") and the web application at app.alcove.health (the "Service"). By creating an account or using the Service, you agree to them. If you use Alcove on behalf of a practice, you confirm you have authority to bind that practice.

Questions about these Terms: legal@alcove.health.

What Alcove Does

Alcove listens to a clinical encounter you choose to record, turns the audio into a transcript, and drafts a clinical note for you to review. The Extension can place that note into your EHR. How we handle that information is set out in our Privacy Policy, our Security page and the Business Associate Agreement, which are not repeated here.

You Are Responsible for the Clinical Record

Alcove drafts. You decide. The AI-generated note is a draft only. The clinician must review every note, correct it, and decide what goes into the patient's chart. The clinician who signs a note is responsible for its content, for clinical decisions, and for billing and coding choices, whether or not Alcove suggested them.

• Alcove does not practice medicine and does not give medical advice.
• Alcove can make mistakes, leave things out, or include things that were not said. Check the note against the encounter before you sign it.
• Do not rely on the Service for emergency or time-critical decisions.

Recording Consent

You are responsible for telling patients about recording and getting any consent the law requires where you and the patient are located, as described in our Privacy Policy. Do not record an encounter if the consent that applies to it has not been obtained.

Accounts

• Give accurate information when you sign up and keep it current.
• Keep your login private. You are responsible for activity under your account, including activity by staff you add.
• Tell us promptly at legal@alcove.health if you think your account has been accessed without permission.
• Alcove is for licensed U.S. clinicians, the staff who work under them, and the practices they run. You must be 18 or older.

Acceptable Use

You agree not to:

• Use the Service in a way that breaks the law, including privacy and health-information laws.
• Record anyone without the consent the law requires.
• Try to break, probe, overload or get around the Service's security or access controls.
• Reverse engineer the Service, or copy or resell it, except as the law allows.
• Share your account with people outside your practice.
• Use the Service to build a competing product or to train other AI models.

Plans, Billing and Cancellation

Current plans, included usage and prices are listed on our pricing section. That page is the source of truth, and we do not restate the numbers here. Card payments are processed by Stripe.

• Free plan: you can start free, with no credit card, within the monthly encounter limit shown on the pricing section. We may change the free plan, and we will tell you by email before a change affects you.
• Renewal: paid plans are billed monthly and renew automatically until you cancel. We will email you at least 30 days before any price increase takes effect.
• Cancellation: you can cancel at any time from the billing page in the web app. Cancellation takes effect at the end of the billing period you have already paid for, and you keep access until then.
• Refunds: we do not refund partial billing periods or unused visits. If we end your access without cause, or the law requires a refund, we will refund the unused part of the period you paid for.
• Taxes: prices do not include sales, use or similar taxes. Where tax applies, it is added at checkout and you pay it.

Your Data

You keep ownership of the content you put into Alcove, including audio, transcripts and the notes you sign. You give us permission to process that content only to run the Service for you, as described in the Privacy Policy and the BAA. We do not sell it.

What happens to your data when your account ends is described in the Data Retention and Deletion section of the Privacy Policy.

Our Property

Alcove, its software, design and name belong to Alfaaz, LLC. These Terms give you a limited right to use the Service while your account is active. They do not transfer any ownership to you.

Availability and Changes

We work to keep the Service running but do not promise it will always be available or error free. We may change or retire features. We offer no uptime guarantee or service credits. Support is by email on a best-effort basis.

Suspension and Ending

You may stop using Alcove at any time. We may suspend or end your access if you break these Terms, put patients or the Service at risk, or do not pay. Where we reasonably can, we will tell you first. For non-urgent reasons we will give you at least 14 days' notice by email. We may suspend access immediately, without notice, where needed to protect patients, the security of the Service, or to follow the law. What happens to PHI when the relationship ends is set out in the BAA and the Privacy Policy.

No Warranty

The Service is provided "as is" and "as available". To the extent the law allows, we do not make promises about accuracy, fitness for a particular purpose, or uninterrupted operation.

Limits on Our Liability

To the extent the law allows, Alcove is not liable for indirect or consequential losses, and our total liability for claims about the Service is limited to the fees you paid us for the Service in the 12 months before the event that caused the claim, or $100 if that is greater. This limit does not change what the BAA says about PHI, and the BAA controls on that subject. Nothing in these Terms limits liability that the law does not allow to be limited.

Indemnity: you will cover Alcove for third-party claims that come from your use of the Service in breach of these Terms, from recording without the consent the law requires, or from clinical decisions you make. This does not apply to the extent Alcove caused the claim. Alcove does not take on a general indemnity under these Terms.

Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules, the same law that governs the BAA. Disputes will be heard in the state or federal courts located in Virginia, and you and Alcove agree to those courts. There is no arbitration. Please email legal@alcove.health first so we can try to settle it.

Changes to These Terms

We may update these Terms. For material changes we will email the address on your account at least 30 days before the change takes effect. If you do not agree, you can cancel before then. If you keep using the Service after a change takes effect, you accept the new Terms.

Contact Us

Alcove (Alfaaz, LLC)
Legal contact: legal@alcove.health
Mailing address available on request at the email above.